Longer Hours and Bilingual Staff to Better Serve Westchester Bus Riders
Westchester County is expanding its Bee-Line call center hours to improve access, streamline support and deliver enhanced customer service for riders. In partnership with Liberty Lines, which is now overseeing call center operations under its new contract with the County, the expansion includes additional staff and Spanish-speaking agents to better serve the region’s diverse ridership.
The changes are part of the new five-year contract with Liberty Lines, awarded after a comprehensive review and competitive bidding process that saved taxpayers millions of dollars. The County also surveyed riders and gathered feedback from advocates, transportation professionals and elected officials to ensure the contract and related service changes reflected the needs of Westchester residents.
Westchester County Executive Ken Jenkins said: “This is about ensuring our residents have access to timely assistance whenever they need it. Whether a question arises early in the morning, during a weekend commute, or in Spanish, our goal is for every resident to connect with a knowledgeable representative quickly and easily. By expanding the Bee-Line call center, we are taking another important step toward creating a more responsive and inclusive transit system for all members of our community.”
The County’s enhanced call center is focused on accessibility, with no added cost to taxpayers. The new schedule reflects the needs of riders and supports the County’s commitment to high-quality transit services.
New Bee-Line Call Center Hours:
Monday through Friday (non-holiday): 6 a.m. to 8 p.m.
Saturday and Sunday: 8 a.m. to 6 p.m.
Holidays: 8 a.m. to 6 p.m.
With the addition of more agents, including bilingual support, we expect to improve wait times and ensure that more residents can access Bee-Line assistance at the times they need it most. The changes take effect starting Monday, May 12.