County Department of Social Services, under the auspices of New York State, has operated an Office of Child
Support Enforcement (OCSE) program since 1978. The aim of the
program is to get support for all children not being supported by
their legally responsible parents. If you are a custodial parent
or guardian of a child who is not getting full financial support,
the OCSE program can help you to collect all the support provided
custodial parent, guardian, or caretaker of a
non-custodial parent of a child who lives with the
custodial parent, guardian, or caretaker
you are currently receiving Temporary Assistance for
needy Families (TANF),
or Title IV-E Foster Care for children in your
custody, you do not have to apply for child support
services as they are provided automatically upon
application for these benefits. However, you will
need to cooperate by completing the
And Where Do I Apply?
you are not receiving Temporary
Assistance for needy Families (TANF), Medicaid or Title IV-E
should call 1-888-208-4485 to make an appointment to apply
for child support services. Our office is located at
100 East First Street, 5th Floor, Mt. Vernon, N.Y.
10550-3488. When you
come to the office for your appointment, you will
complete an application, and be interviewed for more
information. If at all possible, a petition to the
Family Court will be prepared for your signature after
Please note: All petitions
prepared by this office are forwarded to the appropriate court
directly by OCSE.
Do I Need To Apply?
- your full name
date of birth
Social Security Number
address and telephone number
of child(ren)'s birth certificate(s)
Social Security Number(s)
of any child support orders
of your most recent paycheck stub
regarding marital status at the time of the
regarding any government assistance you have
received for you or the child
regarding family health insurance coverage which
may be available
regarding child care expenses
regarding educational expenses
Also include non-custodial parent information
and past addresses and telephone numbers
and past employer names, addresses, and telephone
of most recent paycheck stub and tax return
professional, business, or occupational license number(s)
Will Happen at the
you come for your appointment, a child support worker
will review the application and will gather
information to determine what action(s) should be
taken next. Possible actions include: locating the
absent parent, establishing paternity, and obtaining a
court order for child support. Additionally,
information from the application will be used to set
up a computerized case record to process and keep
track of the status of your case.
How Long Do I
Have to Wait for My Money?
Once the Family Court has
established an Order of Support payable through the WC OCSE, it
will take several weeks before you begin receiving money.
The Family Court will prepare the court order, showing the amount
and frequency of the child support to be paid, and forward it to
the OCSE, where it will take a minimum of two weeks until the
account is opened. The OCSE will issue an Income Execution
to the non-custodial parent's employer, if one is known. The
money due will be deducted from that parent's salary.
By law the employer is required
to begin deducting the specified amount the first pay period that
occurs within fourteen days after it receives notice and mail it
to the NYS Child Support Processing Center in Albany. The
employer must forward the payments no later than seven days after
the non-custodial parent's wages are deducted, according to the
frequency of its payment.
A non-custodial parent is
obligated to keep payments current, making them directly until
they come out of the paychecks. It takes an average five to
seven days for the processing center to forward the money
received. If the sum is a thousand dollars or more, it must
wait until the check clears at the bank before it can send
out the support check.
How Do Custodial Parents
Receive Payments ?
Custodial parents can receive child support payments through
the following types of electronic payments:
Debit Card, the New York EPPICard (Debit MasterCard), OR
Deposit into an authorized checking or savings account.
State has begun to issue the New York EPPICard (Debit
MasterCard) to custodial parents. If direct deposit is
preferred, the custodial parent may enroll in the Direct
Deposit Program at any time.
If either type of electronic payment presents a hardship,
the custodial parent can write a letter requesting that
payments be made by paper check.
custodial and non-custodial parents may also view their
account online at