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Make
note of as much information as you can at the time of the incident,
including date and time of service, pick-up / drop-off points, name of company, owner, driver and any and all data about the vehicle being
used (make, model, year, plate number)
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Complaints
involving criminal conduct,vehicle operation and improper DMV registration should be directed to the Department
of Public Safety at (914) 864-7700.
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All
other complaints will be investigated by the WCTLC with assistance from the Department of Public Safety and / or
other county departments.
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Contact
the WCTLC at (914) 995-8400. A complaint form will be forwarded to you. Provide as much detail as possible and
submit to the WCTLC with copies of all contracts, receipts, checks, letters, and any other documents related to your complaint.
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Your
complaint will be assigned a file number and a receipt of your submission will be mailed to you.
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Every
effort will be made to address your complaint. WCTLC
will notify the base station in writing as to the nature
of the complaint. Within 10 days of receipt of the notification, the
base station shall provide WCTLC with a written statement explaining the
actions taken to satisfy or handle the grievance.
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Should
the investigation result in an alleged violation of the Westchester County For-Hire Vehicle Law or the WCTLC
Rules & Regulations, a summons and notice of
hearing will be issued to the offender for appearance before a hearing
officer.
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Findings
of fact and recommendations of the Hearing Officer will be submitted to the WCTLC and could affect the base station's
WCTLC
permit.
