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In accordance with Chapter 270,
For-Hire Vehicle Law, Sections (113) (114) and WCTLC Rules and
Regulations, Sections (500.22) (500.24), please be aware that Base
Station owners must comply with the following operational and record
keeping procedures:
1-A Base Station Owner is
responsible for handling passenger complaints.
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Date and time
of call.
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Name of
person taking the complaint.
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Name of
person making the complaint.
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General
nature of complaint.
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What action,
if any, was taken to resolve the complaint.
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Name of
person resolving the complaint.
Complaints referred to the
Base Station from the Commission must be handled as follows:
Base Station Owners must respond within ten (10) working
days to the Commission, in writing, regarding the satisfactory handling
of any complaint. The base station owner will make reference to
the case number assigned to the complaint by the Commission.
2-Base Station Owners must provide
WCTLC with documentation that the following records are safeguarded and
maintained at the base station for a period of at least 12 months
(including the records for all dba's):
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Records of
each call for a dispatch must be recorded as follows: |
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Date and time that each call for a dispatch was received.
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Location and destination of each passenger to be picked up.
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WCTLC permit numbers of the drivers and vehicles dispatched.
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Records for
affiliated vehicles must be maintained as follows: |
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List of all current affiliated/owned vehicles.
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Vehicle's owners name, mailing address, and home phone number.
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Vehicle's license plate number.
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Name of vehicle's insurance carrier and policy number.
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Date of inspection of each vehicle and outcome of each inspection
(performed at least bi-weekly).
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Records for
affiliated drivers must be maintained as follows: |
3-Base Station Owners must
provide drivers with documentation that workers' compensation benefits
have ceased as follows:
Upon filing with the Workers'
Compensation Board to end the disbursement of benefits for a driver upon
recovery and readiness to work, a Base Station owner must provide the
driver with the documentation that benefits have ceased. The driver
must bring this documentation to the WCTLC in order for the Commission
to return the driver's permit.
5-Base
Station Owners must supply the Commission with current lists and WCTLC
permit numbers of Drivers and Vehicles affiliated with and working for
the Base Station.
Base Station Owners are required to
supply a current list of drivers and vehicles affiliated with the base
station during the application process, in addition to the following:
Base Station Owners must notify the Commission when a driver or for-hire
vehicle is no longer affiliated with and working for the base station.
6- Base Station Owner is
responsible for insuring that the WCTLC base station permit is
prominently displayed in the base station.
7-Base
Station Owner is responsible for insuring that an operable telephone is
maintained at the base station.
8-Base
Station Owner is responsible for providing a mechanism at the base
station for transmitting trip request information to affiliated drivers.
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