2-1-1 serves as a confidential, comprehensive and primary entry point into community service information, referral and assistance. The service is available 24 hours, seven days a week with translation services available in over 150 languages as well as via TTY for the hearing impaired.

2-1-1 offers information, referral, assessment and crisis support for health and human services to callers, helping them find the assistance they need to address the everyday challenges of living as well as those that develop during times of disaster and other community emergencies. 
 
2-1-1 handles all calls of generic nature, unless the caller is in a life-threatening situation and in that case the 2-1-1 specialist will involve 9-1-1. When a call comes into 2-1-1, the specialist will explore the needs with the caller and provide the services listed below:

• Provide information as needed
• Assess and prioritize caller needs
• Research appropriate referrals and provide caller with a target of at least three referrals to health and human service providers
• Document caller characteristics, needs and referrals made
• Provide follow-up calls as required or necessary
• In addition to its core services of comprehensive information and referral, the 2-1-1 Hudson Valley Region also provides specials services through collaborative agreements with other agencies

2-1-1 Hudson Valley is a service of the United Way, community and government partners serving the seven counties of the Hudson Valley. The United Way of Westchester and Putnam serves as the lead agency. For more information visit www.211hudson.org.