faq

	Who do I call for help with information and referrals?
	I am a tenant and the landlord is not providing heat. Where can I file a complaint?
	How can I lodge a complaint about air or water quality?
	Where can I go to discuss a problem or concern I have relating to a county government office, department, program or service?
	If I am a Westchester County resident and my complaint is not related to Westchester County government employment, where can I file a harassment or discrimination complaint?
	Who has to take the drug test and how much does it cost?
	What is the Westchester County Office of Equal Employment Opportunity/Affirmative Action?
	Where is the Office of EEO/AA located?
	Who may file complaints at the Office of EEO/AA?
	How do I file a harassment or discrimination complaint with the Office of EEO/AA?
	Where can I call for general information regarding county government's programs and services?
	Can my teen take a lifeguard course and CPR training in my area?
	Where can I find county maps and other research/demographic information?
	What is the status of the millennium pipeline project?
	How can I find a county speaker for my school or service organization?
	I am interested in volunteering some time for a worthy cause but don't know where to look for an appropriate opportunity.
	How do I file a complaint with the WCTLC?
	Where is the WCTLC located?
	How much does it cost to get a WCTLC permit?
	How do I get an application for a WCTLC permit?
	Where do I go to have my fingerprints taken?
	I’ve been printed by another agency, do I still need to be printed by WCTLC?
	Where can I obtain help with domestic violence matters?

Who do I call for help with information and referrals?
Dial 211 for help with information and referrals, including Health and Human Services.
More info:	http://www.westchestergov.com/departments_hotline_numbers.htm
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I am a tenant and the landlord is not providing heat. Where can I file a complaint?
The local city, town or village building inspector is the appropriate contact. The Westchester County Department of Health at (914) 813-5000 can also help.
Contact Name:	Mary Landrigan
Phone:	813-5000
Contact email:	mm17@westchestergov.com
Dept:	Health
More info:	www.westchestergov.com/health
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How can I lodge a complaint about air or water quality?
The Westchester County Department of Health's Environmental Quality Bureau can help.
Phone:	(914) 813-5000.
Dept:	Health Department
More info:	http://www.westchestergov.com/health
	http://www.westchestergov.com/health/EnvironHealth.htm
	http://www.dec.state.ny.us
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Where can I go to discuss a problem or concern I have relating to a county government office, department, program or service?
Each county government office or department has staff available to offer help. One can also call the County Executive's Citizen Services Office at (914) 995-2127.
Contact Name:	Janet Lokay
Contact email:	jel1@westchestergov.com
Dept:	constituent services
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If I am a Westchester County resident and my complaint is not related to Westchester County government employment, where can I file a harassment or discrimination complaint?
An individual who is not a Westchester County government employee may file a harassment or discrimination complaint with the Westchester County Human Rights Commission, 112 East Post Road, 3rd Floor, White Plains, New York 10601 (914)995-7710. In some cases you may be referred to other local human rights agencies to file a complaint. The Westchester County Human Rights Commission office will handle the complaint or make sure you receive timely and confidential assistance.
Contact Name:	Delores Scott Brathwaite, Esq., Executive Director
Phone:	(914) 995-7710
Contact email:	HRC@westchestergov.com
Dept:	Human Rights Commission
More info:	http://www.westchestergov.com/hrc.htm
	http://www.westchestergov.com/aboutwestchester_lawfaqs.htm
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Who has to take the drug test and how much does it cost?
Only driver applicants, new and renewal, are required to take the drug test. Detailed information on the drug test is given to each applicant after WCTLC staff has accepted the completed application and the required fees. The driver application fee covers the cost of the drug test.
Contact Name:	Staff
Phone:	914-864-7882
Contact email:	bzm1@Westchestergov.com
Dept:	Taxi & Limousine Commission
More info:	http://www.westchestergov.com/ps
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What is the Westchester County Office of Equal Employment Opportunity/Affirmative Action?
The Office of EEO/AA enforces Westchester County’s zero tolerance policies towards all forms of harassment or discrimination towards Westchester County governmental employees by co-workers, supervisors, vendors, contractors or others having a relationship with the County, on the basis of race, color, religion, age, national origin, alienage, citizenship status, ethnicity, marital status, familial status, creed, gender, sexual orientation, disability, or any other basis prohibited by law.
Phone:	(914) 995-2141
Contact email:	ben1@westchestergov.com
Dept:	Office of EEO/AA
More info:	http://www.westchestergov.com/eeo
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Where is the Office of EEO/AA located?
112 East Post Road, 3rd Floor, White Plains, NY 10601
Phone:	(914)995-2141
Contact email:	ben1@westchestergov.com
Dept:	Office of EEO/AA
More info:	http://www.westchestergov.com/eeo
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Who may file complaints at the Office of EEO/AA?
The Office of EEO/AA accepts harassment or discrimination complaints filed by Westchester County governmental employees.
Phone:	(914)995-2141
Contact email:	ben1@westchestergov.com
Dept:	Office of EEO/AA
More info:	http://www.westchestergov.com/eeo
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How do I file a harassment or discrimination complaint with the Office of EEO/AA?
Complaints may be filed by walk-in, telephone, mail or online. Forms may be obtained from the Office of EEO/AA, departmental EEO Compliance Officers, or on the Web site at www.westchestergov.com/eeo
Phone:	(914)995-2141
Contact email:	ben1@westchestergov.com
Dept:	Office of EEO/AA
More info:	http://www.westchestergov.com/eeo
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Where can I call for general information regarding county government's programs and services?
One can call the County Switchboard at (914)) 995-2000, the automated directory option at (914) 995-TELE or for more specific information, the County Information Center at (914) 995-2127.
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Can my teen take a lifeguard course and CPR training in my area?
The Westchestser Chapter of the American Red Cross does Lifeguard training and Certification. In addition there are some community based organizations that also do Lifeguard Certification and Training, such as the Yonkers YMCA (See our Directory of Funded Programs on our Web Site for their contact information)
More info:	http://westchestercounty.redcross.org
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Where can I find county maps and other research/demographic information?
The Westchester County Department of Planning at (914) 995-4400
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What is the status of the millennium pipeline project?
The county's web site includes copies of the latest news releases regarding the county executive's efforts
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How can I find a county speaker for my school or service organization?
Each county office or department has staff members available to address local groups. Check out our web site for phone numbers to the office or department in which you are interested. For further information you can call the County Information Center at (914) 995-2127.
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I am interested in volunteering some time for a worthy cause but don't know where to look for an appropriate opportunity.
The Volunteer Center of United Way at (914) 948-4452 is a clearinghouse of all volunteer opportunities throughout Westchester. RSVP (Retired Senior Volunteer Program) at (914) 948-6069 assist seniors who are interested in finding volunteer opportunities. (RSVP is part of the Volunteer Center of United Way).
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How do I file a complaint with the WCTLC?
A complaint must be filed in writing on forms supplied by WCTLC. A person may obtain the required form by calling the WCTLC office.
Contact Name:	Staff
Phone:	914-864-7882
Contact email:	bzm1@Westchestergov.com
Dept:	Taxi & Limousine Commission
More info:	http://www.westchestergov.com/ps
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Where is the WCTLC located?
The WCTLC is located at the Westchester County Department of Public Safety, 1 Saw Mill River Parkway, Hawthorne, NY 10532
Contact Name:	Staff
Phone:	914-864-7882
Contact email:	bzm1@Westchestergov.com
Dept:	Taxi & Limousine Commission
More info:	http://www.westchestergov.com/ps
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How much does it cost to get a WCTLC permit?
Driver permit-new applicant = $110Driver permit-renewal applicant = $100In-County vehicle permit-new and renewal = $275Out-of-County vehicle permit-new and renewal = $250Base station permit = $500All permits are issued for a one-year period.
Contact Name:	Staff
Phone:	914-864-7882
Contact email:	bzm1@Westchestergov.com
Dept:	Taxi & Limousine Commission
More info:	http://www.westchestergov.com/ps
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How do I get an application for a WCTLC permit?
An application can be picked up in person at the WCTLC offices in Hawthorne. A person may also call the WCTLC and request that an application be faxed or mailed to them.
Contact Name:	Staff
Phone:	914-864-7882
Contact email:	bzm1@Westchestergov.com
Dept:	Taxi & Limousine Commission
More info:	http://www.westchestergov.com/ps
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Where do I go to have my fingerprints taken?
Every new applicant for a WCTLC permit must be fingerprinted at County Police Headquarters when WCTLC staff accepts the completed application. The applicant is required to submit a separate money order for the fingerprinting fee in the amount of $50 made payable to DCJS.
Contact Name:	Staff
Phone:	914-864-7882
Contact email:	bzm1@Westchestergov.com
Dept:	Taxi & Limousine Commission
More info:	http://www.westchestergov.com/ps
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I’ve been printed by another agency, do I still need to be printed by WCTLC?
A first time applicant must be fingerprinted by WCTLC. The Division of Criminal Justice Services will only send the criminal background information to the agency that does the fingerprints.
Contact Name:	Staff
Phone:	914-864-7882
Contact email:	bzm1@Westchestergov.com
Dept:	Taxi & Limousine Commission
More info:	http://www.westchestergov.com/ps
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Where can I obtain help with domestic violence matters?
The Westchester County Office for Women can help you. However, if you have an emergency, please call 9-1-1.
Phone:	(914) 995-5972
Dept:	The Office for Women
More info:	http://www.westchestergov.com/women.htm
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