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Westchester County Website
| Voice Recognition for Consumers
E-government & Public Access
| Virtual Archives
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Westchester County was recently recognized by the Center for Digital Government as one of the nation's Top10 Digital Counties. Go here for more details.
The Internet is a critical and successful means of communicating to the public in a county that has no television station of its own. A majority of the adults in the county visited the site in the last twelve months. The home page changes several times a week and the site itself went through a complete redesign in 2003.
The Westchester County Website is the definitive resource for local news, information and services. It includes everything from press releases to documents that contractors can use to submit bids for county work. Westchestergov.com provides an ideal forum for dialogue and exchange, linking residents, businesses, and visitors to 40+ County departments and a plethora of services and news.
View this PowerPoint presentation to learn more about the County's e-government initiatives.
In the News
Nation's Top 10 Digital County Governments Showcased
July 1, 2005
By NEWS STAFF (Government
Technology)
County Web Site Uses More
Video (*pdf) | January 4, 2002
By SHANE PETERSON (Government Technology)
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Since
the Web is not always available, we have also started to deploy speech
recognition/interactive voice systems to deliver information to the
public. A
new dollar-saving voice recognition service informs residents of the
lowest gas and heating oil prices in their area. To take advantage of this
unique service, dial
914-995-8710 or visit the
Department of Consumer Protection Website to access a special gas
survey of the 30 lowest priced stations in Westchester County.
Many County departments provide a
wealth of information to the
public over the telephone. This voice recognition project began in 2002
and resulted in technology that allows the public to get information by
speaking to a computer system able to understand human speech. In
spring 2004 usage of the gas/oil price service more than quadrupled after
gas prices soared. Our voice recognition services will continue to
expand in tandem with consumer demand and tech innovation.
In the News
Concerned About Rising Gas Prices? Call and Listen Up!
May 26, 2005
By SCOTT FERNQVIST
DoIT knows that e-government means more than just putting
scores of forms online. We go beyond typical Web information by
providing critical information via full powered computer programs on the
Internet, Extranet and Intranet.
The web services listed here are implemented and supported by DoIT.
Worthy of special mention is the online
Community Help Desk,
a system that provides citizens with expert assistance while showing
off the
services Westchester County Government has to offer. To use the
service, users don't need anything more than the problem they want solved.
The advanced "expert system technology" allows users to work through a
series of questions and answers on the web and come out with the services
they need. The Community Help Desk is part of the County's knowledge
management and web initiative effort, which strives to make government
more accessible to the community.
Useful Services Now Available Online:
Community
Help Desk
Indian Point Emergency Planning
Interactive Forms:
Subscribe to Quick News
In the News
County's Community Help Desk matches needs of citizenry with government
services (*pdf, 2.96MB)
| November 22, 2000
By NORMAN JACKNIS (Techonomy)
The Archives Center
maintains a popular website at
www.westchesterarchives.com. The public has access on
this site to the Archives’ databases of its collection. In fall
2001, a Virtual Archives was launched in collaboration with the
Westchester County Historical Society and contributing local governments.
Increased and improved public access to historical documents is the prime
goal of this new venture, which is found at the same URL address.
Click here for more on the
Archives and Records Center.
More
accessibility projects...
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